Follow up with a client after a review
Once a review is delivered, you can send your client one more message from the app.
It’s a good way to ask how their changes are going, or to let them know you’re happy to look at the updated profile. You get one follow-up per review, and you can send it right away or schedule it for later.
Where to find it
- Go to the My reviews tab and tap Completed at the top.
- Open the client’s request.
- Just below Review delivered, you’ll see Check in with your client’s first name. Tap Write a follow-up.
Delivered reviews also sit at the bottom of the All list, so you can open the request from there too.
If you’ve reviewed this client before, you’ll also see Repeat customer on their request. That opens your earlier reviews so you can reread them, but follow-ups are only sent from the request itself.
Writing your message
Start by picking a message style. Each one fills in a short message that you can change however you like, up to 1,000 characters. If you’d rather start from scratch, choose Write my own.
The style also sets the title your client sees and the button under your message. Here’s where each button takes them.
- Warm check-in
- “How are your updates going?”Share my updated profile → your profile
- Encouraging follow-up
- “Whenever you’re ready”Continue with and your first name → your profile
- Low-pressure support
- “No rush, I’m here to help”View ways to continue → What would help next?
- Personal second look
- “Ready for a second look?”Request a second look → your profile
- Hands-on help
- “Want help applying the feedback?”Work with me 1:1 → your profile
- Open invitation
- “Here whenever you’re ready”See my options → What would help next?
- Write my own
- “Checking in after your review”See my options → What would help next?
What would help next? gives your client two choices. They can continue with you, or get a fresh look from a different reviewer. If you’d like them to come straight back to you, pick a style that opens your profile.
Sending it now or later
Under When should it arrive, choose Send now, 7 days after delivery or 14 days after delivery. Waiting a week or two gives your client time to make some changes before you check in.
If one of those days has already passed, it won’t be offered. When you’re done, tap Send, or Schedule if you picked a later day.
What your client sees
In the app, your message shows up at the top of their Reviews tab and on the review itself. They also get a notification that says “A note from your reviewer.” We never show your actual message on their lock screen.
If they don’t get notifications from RMH, we email them instead.
Clients can’t reply to a follow-up. If they want to work with you again, they’ll use the button under your message.
Changing a scheduled follow-up
Until it goes out, you can still change your mind. Open the same request and you’ll see Follow-up scheduled, with Edit, Send now and Cancel. Once it’s sent, it can’t be edited or taken back.
Can’t find Write a follow-up?
- The review hasn’t been delivered yet. Follow-ups open once it is. While you’re still working on it, you can use Send an update instead.
- You’re on Android. Follow-ups aren’t in the Android app yet, so sign in on an iPhone or iPad for now.
- You already sent one. Each review gets one follow-up, so you’ll see Follow-up sent in its place.
- You opened an earlier review. Reviews you open from Repeat customer are there to read. Go back to Completed and open the request instead.
If none of those sound right, update RMH from the App Store and try again. Still stuck? Email us at support@tryrmh.com.
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Last checked November 7, 2026, in RMH for iPhone 2.0.10