Find and start your reviews

At the top you can switch between All, Needs you and Completed. Needs you only shows requests where you’re the one holding things up, so it’s the best place to start your day.

Live chats sit at the very top, then calls that are coming up, then everything else with the newest first. Delivered reviews drop to the bottom.

Each request shows where it’s at.

Waiting on you

The client has sent everything. Open the request and tap Start review.

In progress

You’ve started. Tap Continue to pick up where you left off, your notes are saved as you go.

Live chat

A Texting Sim is open. You’ll see how long is left on the 24-hour window.

Waiting on client

You’ve sent times for a call or mock date and the client is choosing one. Nothing is due from you.

Session booked

The call or mock date is on the calendar. Open it for the details.

Delivered

You’re done. The request stays here so you can reread it or send a follow-up.

Open the request to see who it’s for, which package they booked and what you’ll earn. Then tap Start review. The first time, you’ll see a short quality checklist to confirm before the review opens.

Until you start, the client can change what they sent once, for example to swap a photo. You’ll always see their latest version when you open the request.

Deliver a review step by step walks through everything after that.

The clock starts when the client sends their profile. Your package’s delivery time sets the deadline, and the request shows it as Deliver by and a date, in Eastern Time.

If a review runs late, the client can give you 24 more hours, up to twice, or cancel for a refund or RMH credit. A cancellation like that counts as a missed deadline on your account. Your ratings and reliability explains what that means.

For a 1:1 call or mock date, the deadline is for booking the call, and there’s no deadline at all while you wait for the client to pick a time.

Running behind? Tell the client before the deadline with Send an update.

If you’ve reviewed someone before, their request says Repeat customer with the number of earlier reviews. Tap Your past feedback to reread what you told them last time, so you can build on it instead of starting over.

Each request tells you whether the client allows anonymized sharing of their review. If it says Keep all client materials private and inside RMH, don’t share anything from it, anywhere.

• You’re looking at Needs you. Requests waiting on the client, and delivered ones, only show under All and Completed.
• You don’t see the My reviews tab. It appears once we’ve approved your application. Make sure you’re signed in with the account you applied with.
• The list looks out of date. Pull down on the list to refresh it.

If a request you were told about still isn’t there, email us at support@tryrmh.com.